"Learning to Listen" by Beth McConnell

In this article, McConnell discusses the importance of being sympathetic to a student's needs and to really listen. She explains how tutors must "listen between the lines" and in order to do so, they must not dominate a session. Tutors should be conscientious and let the student speak more as they listen. The session should be more of a discussion than a lesson. McConnnell suggests asking more open-ended questions rather than asserting your own opinions. She also suggests to first listen to detect the student's insecurities in order to be able to offer better encouragement.

https://writinglabnewsletter.org/archives/v23/23.4.pdf (page 10)